Quality in e-learning processes: State of art

The increasing competitiveness amidst organizations of higher education, originated by globalization, involves following the path of quality as a determinant factor for these organizations. Concerning quality in e-learning-oriented processes, we find many issues that generate interesting debates because there isn’t a simple methodology nor a superficial approach as this would imply serious impacts on all stakeholders. So this article aims to present the state of the art of e-learning oriented to its processes.